Description: ANSS- OSC Call Center Operations Analyst- Reston, VA-00082734DescriptionOrganization: Business Process OutsourcingLocation: Reston, VAPeople within the Business Process Outsourcing (BPO) organization are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Typically, people in BPO are based permanently at a client location. BPO helps clients develop...
Description: ANSS- Call Center Operations Lead- Reston, VA-00082731DescriptionOrganization: Business Process OutsourcingLocation: Reston, VAPeople within the Business Process Outsourcing (BPO) organization are responsible for the day-to-day provision of long-term outsourcing services to one or several clients. Typically, people in BPO are based permanently at a client location. BPO helps clients develop and de...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.I...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.I...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.D...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.I...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.I...
Description: Manager ITS Application Management and Support, Call Center TechnologiesJob ID: 2010-12010 # Positions: 1Location: US-VA-Virginia Beach Search Category: Information TechnologyType: Regular Full-Time (30+ hours) Posted Date: 7/26/2010More information about this job:Overview:Responsible for managing team through analysis, design, development, testing, deployment, and maintenance of custom soft...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.T...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.I...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.T...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.I...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.I...
Description: A senior Developer Advisor is required to support a multimillion dollar program in the area of database configuration control and tuning. Chordiant Database expertise (nice to have). Function as the database gatekeeper. Every person that wants to make a change in the system goes through this role. 7 different environments... responsible for ensuring updates with release schedules. Additionally, pe...
Description: Looking for a Business Analyst (exp with call center technologies - IVR/Genesys ) for a 6 Months contract in Richmond, VAJob Description:Gather requirements for CallCenter Application Team.Candidate must have experience working with multiple large scale projects simultaneously.Knowledge of call center technology - IVR/GenesysStrong exp working on the business sideNeed to have STRONG requirements g...
Description: A senior Developer Advisor is required to support a multimillion dollar program in the area of database configuration control and tuning.Chordiant Database expertise (nice to have). Function as the database gatekeeper. Every person that wants to make a change in the system goes through this role. 7 different environments... responsible for ensuring updates with release schedules. Additionally, per...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.T...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.T...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.I...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.I...
Description: Newell Rubbermaid is a global marketer of consumer and commercial products that touch the lives of people where they live, work and play. We are committed to building consumer and commercial Brands That Matter TM while leveraging the benefits of being one company: shared expertise, operating efficiencies, and a culture of innovation. Our globally recognized brands include Sharpie, Paper Mate, DYM...
Description: Newell Rubbermaid is a global marketer of consumer and commercial products that touch the lives of people where they live, work and play. We are committed to building consumer and commercial Brands That Matter TM while leveraging the benefits of being one company: shared expertise, operating efficiencies, and a culture of innovation. Our globally recognized brands include Sharpie, Paper Mate, DYM...
Description: Job Title:~CALL CENTER POSITIONS~Job Number:GEN4496Job Type:Contract/TemporaryContactKASSANDRA CRAWFORDJob Location:San Antonio, TXBranch OfficeSan Antonio - 210-841-5702Job Hours: 06:00 AM To 06:00 PMCandidates must have strong written and verbal communication skills. Ability to work independently and as well as in a team environment. If you are interested please submit your resume and then call ...
Description: All candidates must take Call Center Listening Audio Test and score 80% or higher. If they score 70% or more on first test, they can retest. (Please attached screen shot/ copy and paste info in the resume when submitting)http://www.typingtest.com/http://www.esl-lab.com/cut/cutrd1.htm They must also take a 1 minute typing test and score 25 WPM or greater.Resume must be submitted in .doc format and ...
Description: An Elite opportunity with Elite Communication Services! Guaranteed base-pay plus excellent commission potential for a bilingual candidate! At Elite Communication Services, nothing’s more valuable than satisfied customers - or the friendly representatives who serve them. If you’re ready for a career opportunity with real potential including great pay from day one, generous commissions and unlim...
Description: Call Center Associate- Customer ServiceJob ID #: SUNLHCT11Location: CA-Woodland HillsFunctional Area: Customer ServiceCompany Name: SunAmerica Retirement MarketsEmployment Type: Regular Full TimeEducation Required: BachelorsExperience Required: 1 to 2 yearsRelocation Provided: NoPosition Description:Who We Are:AIG SunAmerica, a member of American International Group, Inc. (NYSE: AIG), is a...
Description: All candidates must take Call Center Listening Audio Test and score 80% or higher. If they score 70% or more on first test, they can retest.They must also take a 1 minute typing test and score 25 WPM or greater. Resume must be submitted in .doc format and be renamed with the candidate’s name. Please copy and paste the Call Center and Typing test results into the body of the resume.must be willin...
Description: Job Title: 15731 Program Manager, SeniorPay Rate: DOE $45-55/hr (W2 all inclusive)Location Pasadena, CA 91103Business Unit Finance OperationsHours per Day 8 Hours per Week 40 Duration: 6 monthsDescription Requirements: Minimum of 8-10 years inbound call center management experience, Bachelor’s degree required;Supervisory experience in a healthcare call center environment strongly preferred; Abil...
Description: Engineering and designing call center solutions on the Avaya and Aspect auto dialer, OnQ, Calltech & WFM platforms. Knowledge of PBX, CMS, T-Server, Network and Server Builds. Coordinate with the appropriate cross impacted units and 3rd party suppliers to design and implement infrastructure solutions to support Contact Center projects. Expertise required in the end-to-end integration and configura...
Description: The Account Manager plans, coordinates, and directs the support service delivery on client accounts. This position takes the lead role in client interaction ensuring client satisfaction and providing account direction. Specific expense, revenue, and profit goals are established. The Account Manager is measured by the well being of her/his account specific financials, client satisfaction, and emplo...
Description: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Ensure quality of calls through monitoring of live and recorded calls. Ensure reporting of CSR monitors and client monitor sessions, when applicable, are relevant and timely. Train Quality Assurance staff on proper monitoring skills. Staff department to fulfill needs. Ensure QAs monitor calls in accordance t...
Description: Job Description:ESSENTIAL DUTIES AND RESPONSIBILITIES Manage defined support services including planning, development, implementation, and maintenance for one or more accounts. Meet or exceed account objectives for revenue and gross profit Facilitate effective and appropriate communications between account management team and support services staff within the call center Develop and maintain clien...
Description: SUMMARY: The Forecasting Analyst is responsible for all aspects of trending, forecasting, planning, and reporting of contact volume and handle times. This includes preparing accurate and timely short-term (defined as 12 weeks or less) or long-term (defined as 12-18 months) predictions of Volume and Staffing.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.M...
Description: SUMMARY: Direct and coordinate activities concerned with the operation of a call center within company guidelines and policies. Facilitate communication between Company and Client to ensure expectations are exceeded. Lead efficient and effective operations within an assigned area. Ensures both the client Key Performance Indicators (KPI's) and expectations are met. Coaches and develops staff. Ensur...
Description: SUMMARY The Team Manager plans, coordinates, and directs the support service delivery on one or more client account teams. Reporting to the Account Manager, this position takes the lead role in managing daily client support delivery for their team(s). This position is directly measured by the success of her/his team specific production objectives, performance against goals, quality level, and empl...
Description: SUMMARY: Responsible for hiring, training, retaining and developing their respective team members. Responsible to lead the effective and profitable results for their team. Administers company policies, best practices and standard operating procedures to facilitate performance that exceeds client expectations. Provides the thought leadership and innovation necessary for continuous improvement while...
Description: You MUST HAVE the following experience to be considered for the position:1)Hands on experience working with reps and meeting goals2)Previous Management experience of a call center managing exempt level employees3)Understanding of call center processes and procedures4)Exposure to phone system issues5)Understanding of account management, sales and customer service...
Description: This is a very technical engineering position working on the contact center network team. This person will collaborate often with application folks that are responsible for delivering desktop tools.1. Senior engineer that understands MPLS, PBXs and call routing2. Has strong call center background supporting ICCMs and working with the major carriers3. Has a good understanding of reporting tools, CT...
Description: SUMMARY: Provides corporate leadership for all quality activities, systems, processes, and tools. Develops quality standards and ensures measurement and reporting on compliance. Determines overall client and customer quality performance requirements and implements those requirements through the subordinate organization. Leads initiatives targeting quality performance improvement. Reports to senior...
Description: SUMMARY: The Workforce Supervisor is responsible for the direct supervision/leadership of all WF staff members. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other du...
Description: Job Description Responsible for overall reporting, staffing & scheduling, Real time productivity management, account service level, completion of required supporting documentation for Payroll processing, Client reports, internal reports, and timeliness of support delivered. Monitors and enhances the performance of the Operations Management Desk in the areas of productivity, schedule adherence, and...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.I...
Description: Call Center Nurse - LPN or RNJob ID: 2010-12140 # Positions: 12Location: US-VA-Virginia Beach Search Category: NursingType: Regular Full-Time (30+ hours) Posted Date: 8/13/2010More information about this job:Overview:The Care Coordinator in the Support Center and/or National Contact Center is responsible for day to day medical management or pre-authorization activities. This contact center p...
Description: Requisition #: AVSP30201Division: AVS-PES Tax Credit ServicesJob Title: Call Center Rep ICountry: United StatesState: South CarolinaCity: FlorenceLocations: South Carolina, FlorenceEmployment Status: Full Time - PermanentJob Responsibilities:(Description)About ADPAutomatic Data Processing, Inc. is one of the largest providers of business outsourcing solutions to employers and vehicle deale...
Description: Requisition #: AVSP30202Division: AVS-PES Tax Credit ServicesJob Title: Call Center Rep ICountry: United StatesState: South CarolinaCity: FlorenceLocations: South Carolina, FlorenceEmployment Status: Full Time - PermanentJob Responsibilities:(Description)Level of Call Center Rep (I, II or III) will be determined based on candidate experience and background once interview process is complet...
Description: Requisition #: SBSS30223Division: SBS-Small Business ServicesJob Title: Call Center AnalystCountry: United StatesState: IllinoisCity: Elk Grove VillageLocations: Illinois, Elk Grove VillageEmployment Status: Full Time - PermanentJob Responsibilities:(Description)Automatic Data Processing, Inc. is one of the largest providers of business outsourcing solutions to employers and vehicle dealer...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.I...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.I...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.J...
Description: Affiliated Computer Services, Inc. (ACS) is expertise in actionâ„¢. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.T...
